Terms & Conditions
Business Name Hugo's Gourmet Foods owns and operate this Website. This document governs your relationship with Hugo's Gourmet Foods (“Website”) which is based in the United States. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Hugo's Gourmet Foods will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Hugo's Gourmet Foods or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Hugo's Gourmet Foods and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Orders will always be confirmed by email or written notice.
In order to contract with Hugo's Gourmet Foods you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Hugo's Gourmet Foods retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Hugo's Gourmet Foods or may in some cases be a third party. Where a contract is made with a third party Hugo's Gourmet Foods is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract.
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods or Membership which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability.
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods or services which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorization check on your VISA, Mastercard, Discover or American Express card through shopify.com ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods or membership you wish to purchase. Once the goods or membership have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods or membership you have purchased as listed in the confirmation email. All transactions are secured through a 128bit Certificate for all website communications.
(d) Pauses / Cancellations / Refunds.
Pause 24 hours after this time orders enter the production schedule and are unable to be removed. Refunds will not be issued for meals in production. To pause or cancel your account please log into your account and click on "Pause" or Cancel". Refunds will not be issued for meals that have been delivered.
(e) Statement Regarding Food Allergies.
If you have any allergies, you must notify Hugo's Gourmet Foods prior to making an order. If you are a current Hugo's Gourmet Foods customer, and discover that you have an allergy, or develop an allergy, you must notify Hugo's Gourmet Foods immediately. Failure to notify Hugo's Gourmet Foods of new allergies will limit Hugo's Gourmet Foods liability for any and all damages to the cost of the order. Failure to notify Hugo's Gourmet Foods of existing allergies will absolve Hugo's Gourmet Foods of all liability for damages. The eight most common food allergens are as follows: milk, eggs, peanuts and tree nuts (such as almonds, cashews, and walnuts), fish (like bass, cod, flounder), shellfish (including crab, lobster, and shrimp), soy and wheat. Please be advised that some meals may contain these allergens and also contain the no-calorie sweetener, stevia. If you’re allergic to any of these items, you should know that we prepare foods in our kitchens with these ingredients, and while we make every effort not to do so, we cannot guarantee that there won’t be any cross contamination with your other meals. Food allergy reactions can range from mild to severe. If you have any food allergies we advise you to exercise extreme caution when ordering from Hugo's Gourmet Foods. If you If you have moderate to severe allergies we cannot recommend Hugo's Gourmet Foods for you. Hugo's Gourmet Foods may offer some gluten-free meals but these meals are not prepared in a gluten-free facility. If you have any questions regarding your food allergy, please contact our customer service department at 561-881-5667.
(f) Not Medical Advice.
The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your physician. Consult your physician before beginning any diet, nutrition, or fitness plan offered through the Website. Your physician should allow for proper follow-up visits and individualize your diet, nutrition, or fitness plan as appropriate. Nothing stated or presented on the Website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Our in-house dietician is meant to offer internal advice to our staff on meal composition, but not to be interpreted as medical advice for our clients. Always seek the advice of your physician or another qualified healthcare provider if you have any questions regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter related to your health and well-being.
Our meal delivery program is not intended to meet the needs of individuals living with diabetes. If you are an individual living with diabetes, you agree to participate in a meal delivery program only with the express consent of your physician. Our meals are intended for use only by healthy adult individuals. They are not intended for use by minors, pregnant women, or individuals with any type of health condition which could be adversely affected by diet.
(h) Food Storage.
Hugo's Gourmet Foods accepts no responsibility for damages related to meals that have been improperly stored. After meals are delivered they should be refrigerated promptly. Failure to promptly refrigerate meals will absolve Hugo's Gourmet Foods of any liability or responsibility for damages related to meals that have been improperly stored after delivery.
We reserve the right to suspend or terminate your user account and refuse any and all current or future use of this website, or any portion thereof by you. You agree not to assign, transfer or sublicense your rights as a registered user of this website. You further agree to not register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on this website.
When you visit Hugo's Gourmet Foods website or sign up for meal deliveries from Hugo's Gourmet Foods, and send us information for processing your order, you are communicating with us electronically. You consent to receive communications (including legal notices) from us electronically. We may communicate with you by email or by posting notices on the Website, social media or even by phone and text. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In addition, Hugo's Gourmet Foods may deliver communications (including legal notices) to you at the street address provided in your Hugo's Gourmet Foods membership account. Finally, Hugo's Gourmet Foods may deliver communications to you by any means set forth in any other Hugo's Gourmet Foods policy or notice published on the Website.
While Eat Clean Meal Prep does value local and organic produce, we cannot guarantee that all of our produce is organic, Non-GMO, Local or Gluten Free. While our intentions are to purchase these items local and organic when possible, we do not assume any liability in claims of being 100% organic, Non-GMO, Local or Gluten Free.
(k) Acceptance of deliveries.
Our delivery windows are from 5am- 12pm on Sundays, Tuesdays and Fridays, unless otherwise stated or agreed upon. However, due to circumstances beyond our control deliveries can arrive outside of this time frame. You are agreeing to accept the delivery within, but not limited to, this time frame at the address listed on your order. Meals plans are made to order and failure to accept the delivery in person relieves Hugo's Gourmet Foods of all liability for orders left at the address due to the client not being present. Refunds and Reschedules will not be accepted. Reusable bags and ice packs must be returned each week. If reusable bags and ice packs are not returned a $20 restocking fee may apply.
(l) Return and Refund Policy
Returns and refunds are not allowed or accepted once order has been placed. Upon submitting your order, your order has now been processed and sent to production staff. It will be delivered in its normal time period.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Hugo's Gourmet Foods and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect F3's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the homepage. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Hugo's Gourmet Foods and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Hugo's Gourmet Foods.
You agree to indemnify, defend and hold harmless Hugo's Gourmet Foods, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Hugo's Gourmet Foods shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/subclause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. You can contact us directly by email at firstname.lastname@example.org or by phone 561-881-5667
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Any action involving a dispute between Hugo's Gourmet Foods and Customer must be adjudicated in West Palm Beach, FL
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Hugo's Gourmet Foods. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Hugo's Gourmet Foods.
Customer Service Contact
You can contact us directly by using one of the following methods;
Have questions? Feel free to call us with any questions, we are glad to walk you through the ordering process!